Terms of Business

These Terms of Business govern inquiries, assessments, proposals, and services supplied by Vanishora (“Vanishora,” “we,” “us,” or “our”). Any signed proposal, statement of work, or service agreement may include additional terms and will control if there is a direct conflict.

1. Scope of services

Vanishora may provide reputation assessment, platform-policy analysis, content and review removal support, de-indexing requests, search suppression, monitoring, content strategy, and related reputation-protection services. The exact scope, deliverables, timing, and fees for paid work will be stated in writing.

2. Free assessments

An initial assessment is preliminary, based on the information available, and does not create a client, fiduciary, or legal-adviser relationship. It is not legal advice and is not a promise that content can or will be removed.

3. No guarantee of platform decisions

Publishers, platforms, search engines, reviewers, website owners, courts, and other third parties control their own decisions. Vanishora cannot guarantee removal, de-indexing, ranking changes, rating improvements, timeframes, or commercial outcomes unless a signed agreement expressly provides a specific limited commitment.

4. Client responsibilities

You must provide accurate, complete, and lawful information; preserve relevant evidence; respond reasonably to requests; and have authority to instruct us. You must not ask us to remove legitimate criticism through deception, submit false evidence, impersonate another person, manipulate reviews, harass a reviewer, or violate a platform’s terms or applicable law.

5. Lawful and ethical methods

Vanishora may refuse or stop work that we reasonably believe is deceptive, abusive, unlawful, technically unsafe, or inconsistent with platform policy. We may recommend suppression, response, correction, or legal advice where direct removal is not appropriate.

6. Proposals, fees, and payment

Fees, taxes, billing milestones, refund terms, and any performance-based pricing will be set out in the applicable proposal or service agreement. Unless otherwise agreed, invoices are payable by the stated due date. Third-party costs require approval where they are not already included in the agreed price.

7. Confidentiality and data

Each party will use reasonable care to protect confidential information and use it only for the engagement, except where disclosure is authorized or legally required. Our handling of personal information is also governed by the Privacy Policy.

8. Intellectual property

Each party retains ownership of materials it owned before the engagement. Unless agreed otherwise, Vanishora retains its methods, templates, systems, know-how, and general tools. Once applicable invoices are paid, you may use client-specific deliverables for the purpose for which they were supplied.

9. Liability

To the fullest extent permitted by applicable law, neither party will be liable for indirect, incidental, special, exemplary, or consequential loss. Vanishora is not responsible for third-party platform decisions or changes, content republished by others, or outcomes caused by inaccurate or incomplete client information. Rights that cannot legally be excluded remain unaffected.

10. Suspension and termination

Either party may end an engagement as provided in the applicable agreement. Vanishora may suspend work for overdue payment, lack of cooperation, safety concerns, suspected misconduct, or material breach. Fees and obligations accrued before termination remain due.

11. Changes and governing rules

We may update these website terms from time to time. Paid engagements will be governed by the terms accepted for that engagement and the mandatory laws and courts identified there.

12. Contact us

Questions about these terms may be sent to hello@vanishora.com.